About the Course
This advanced one day course is aimed at Independent Advocates and Advocacy Managers who want to learn effective strategies in how to measure the quality and impact of their advocacy service.
Perfect for people who are completing the ‘Managing Advocacy Services’ module as part of the National Advocacy Qualification or for people who simply want to grow in this important area of service delivery.
During the day you will have chance to look at:
Why we measure|
Exploring different motivations for measuring advocacy and who we are measuring for
Objectives, Outcomes, Outputs|
Understanding the three OOO’s will help you to identify exactly what it is you want to measure
You will have opportunity to look at a variety of outcome measurement tools including:
– The NPS (Net Promoter Score)
– Subjective feedback (likert scales)
– Outcome star/daisy
– When to ask specific questions for feedback
– Hard data